Refund Policy

1. Right of withdrawal

Purchases made over the internet may be canceled within 7 calendar days from order confirmation, under article 49 of the Brazilian Consumer Protection Code, provided the access has not been materially used. If there has been usage, the refund will be proportional to the unused balance, unless a more favorable legal provision applies.

2. Proportional refund

For orders outside the withdrawal period, we assess the remaining balance. The amount returned corresponds to the proportion of unconsumed tokens, less processing costs already incurred and taxes, where applicable. The calculation is based on the amount actually paid and the token limit of the order.

3. How to request

Send an email to contact@primetokens.store with the order identifier, the email used for the purchase and the reason. If the purchase was made on a marketplace, you may also open the request directly on the platform, which will intermediate the service.

We will respond within 5 business days. The refund period depends on the payment method and may take up to two billing cycles, according to the issuer's rules.

4. Fraud, chargeback and abusive use

Orders with signs of fraud, shared use of credentials, violation of the Terms of Use or an improper chargeback may be suspended during review. Access may be revoked before the refund, preserving the consumer's right to defend themselves.

5. Packages already consumed

There is no full refund for fully consumed packages, except for proven service failure not remedied within a reasonable period or legal determination. Bonus credits, promotions and courtesy credits are not converted into cash.

6. Contact

Questions about this policy: contact@primetokens.store. Company data: Prime Tokens.